Cohere Blog
Get Cohere's advice on the best ways to engage with customers for support and sales, delivered straight to your inbox.
Mar 8th, 2023
A Look into the Immediate Future of Language Models
AI models are evolving to extract factual information, understand visual data, and perform self-driven tasks. The future is managerial.
Jan 10th, 2023
An Open Letter CX / Support Managers: Your Job is Changing in the Next 12 Months, Are You Ready?
The rewards of using AI in customer support are too great to ignore. You can provide accurate, personalized responses in real-time, 24/7.
Dec 19th, 2022
ChatGPT: The Silver Bullet for Your Customer Support Org?
Language models like ChatGPT can write blog posts, hold conversations, and even pass the bar. Will they replace customer support teams?
May 26th, 2022
Customer Service Chatbots: The Ultimate Guide
Discover how to use chatbots for customer service. Learn how chatbots are redefining customer support.
May 16th, 2022
11 Best Enterprise Chatbot Solutions of 2022
Discover the best enterprise chatbot solutions on the market today. Learn what enterprise AI chatbot software to use to drive your business forward.
May 5th, 2022
What Are Enterprise Chatbots - Everything You Need to Know in 2022
Discover what are enterprise chatbots. Learn the different ways to use chatbots to improve your organization’s operations.
Apr 4th, 2022
4 Ways FAQ Chatbots Help Sales Teams Nurture Leads and Close Deals
FAQ chatbots create a smooth sales experience by providing self-service options and agents can focus on the most promosing leads.
Mar 31st, 2022
4 Ways To Speed Up Your Telesales Process
Pair these time-saving best practices with a solid telesales strategy to consistently close deals.
Mar 23rd, 2022
The Pillars of a High-Performance CX Team with Flock’s Adam Rabinowitz
Adam Rabinowitz, Head of Customer Experience at Flock Safety, dives deep on informing product design with customer feedback, building a scalable and confident CX team, and much more.
Mar 16th, 2022
7 Customer Engagement Tools Your Sales Team Should Be Using for Better Acquisition
Take advantage of these seven powerful customer engagement tools; empower your sales team to share information that converts leads.
Mar 14th, 2022
How Using Live Chat + Cobrowsing Together Will Win Sales In 2022
Pair live chat software with cobrowsing technology to give leads visual guidance and answer questions right away.
Mar 10th, 2022
Designing a Customer Support Engine for Hypergrowth with Ramp's Tony Rios
Tony Rios dives into his experience of growing support and product ops engines for Ramp, one of the leading players in fintech.
Mar 7th, 2022
The 9 Most Common Cobrowsing Questions (& Our Answers)
We answer your cobrowsing questions, so you can feel confident leveling up your support team’s tech stack.
Feb 23rd, 2022
How Cohere Promotes Customer Data Security (and Why it Matters)
Cohere gives customers and companies peace of mind around co-browsing by blocking out sensitive customer information and much more.
Feb 18th, 2022
5 Advanced Call Center Tools to Help You Succeed in 2022
With the help of these five call center tools, your organization will be set to provide timely, tailored solutions for your customers.
Feb 15th, 2022
Why Enhance Salesforce Co-Browsing with Cohere (+ How to Do It)
Integrate Cohere with Salesforce, and you’ll be set to make your sales calls more personalized and visually engaging.
Feb 9th, 2022
Accelerating Digital-First Insurance Sales with Blend’s Greg Isaacs
Greg Isaacs of Blend, shares his thoughts on translating a human-driven business for the digital space.
Jan 20th, 2022
How Cohere Helps Customer Success Teams in the Ways That Matter Most
With Cohere, customer success teams improve their performance metrics, so they can get to resolutions faster, have fewer friction points, and document their working resolutions.
Jan 11th, 2022
5 Reasons Why Co-Browsing Software is Imperative for Client Communication
Co-browsing makes it possible for you to clearly understand your client’s issue, saving time and patience on both ends of the discussion.
Jan 3rd, 2022
Announcing our SOC 2 Type II
The report outlines the extensive security controls that Cohere has implemented to offer our customers a secure experience.
Aug 11th, 2021
Announcing Cohere Chime – engage visitors face-to-face
Close more customers faster with instant live video calls. Get 20% more connected calls with the Cohere widget, directly from your site.
Jun 14th, 2021
Launching on Product Hunt — Climbing the Leaderboard
How we took the top 3 spot on Product Hunt multiple times and acquired hundreds of users with no marketing or sales budget.
Mar 14th, 2021
Hello from Cohere
We've raised a $3.1m seed round led by Initialized Capital, with participation from Y Combinator, BoxGroup, and other leading investors.
Caldera Labs Inc.
298 5th Avenue, 7th Floor
New York, NY 10001. USA