Exceed customer expectations. Every single time.

Automatically resolve common questions, eliminate manual tasks like routing and triage, and save agents time with an AI assistant – all within your existing CX stack.

Trusted by hundreds of customer-obsessed teams

One platform for optimizing your entire CX lifecycle.
Delight customers with self-serve resolutions for common questions, and empower agents to drive smarter outcomes when a human touch is needed. Cohere goes beyond chatbots – it works as an automation layer across your entire CX lifecycle to automate repetitive, manual tasks, giving your agents more time to do what they do best.

Automate

Answers →
Automatically answer repetitive questions with the content you already have
SmartRoute →
Cut handle times by eliminating unnecessary transfers

Empower

Cobrowse →
Visually guide customers over phone or chat
SmartCompose →
Speed up interactions with an AI copilot for your agents

Analyze

Insights →
Uncover and address what’s slowing down your agents
Keep your existing CX stack. See results in hours instead of weeks. 
Unlike other solutions which need weeks of training and proactive maintenance, Cohere's AI platform starts working immediately without manual labelling and learns from interactions over time. Cohere integrates directly with your current CX stack, and agents work out of the help desk they're already familiar with. Start proving ROI in a matter of hours, without changing what's already working with your support process.

"Cohere is the enabler for us to deliver amazing support. That’s vital for our ability to scale CX as a differentiator."

Adam Rabinowitz – Head of CX at Flock Safety
Read customer perspective →
Increase in self-served tickets
Reduction in cost per interaction
Increase in agent productivity

Want to unlock faster, smarter service?

Book a demo with us, and see how Cohere can help you improve agent productivity and deliver personalized support at scale.
Caldera Labs Inc.
298 5th Avenue, 7th Floor
New York, NY 10001. USA
Platform
AnswersSmartRouteCobrowseSmartComposeInsights