Run your support org 5x more efficiently.

Exceed customer expectations every single time with accurate answers to complex questions, eliminate transfers with instant routing and triage, and proactively solve issues with powerful workflows – all within your existing CX stack.

Trusted by the world's most ambitious CX teams

One platform for optimizing your entire CX lifecycle.
Delight customers with self-serve resolutions for common questions, and empower agents to drive smarter outcomes when a human touch is needed. Cohere goes beyond chatbots – it works as an automation layer across your entire CX lifecycle to automate repetitive, manual tasks, giving your agents more time to do what they do best.

Automate

Answers →

Automatically answer repetitive questions with the content you already have

SmartRoute →

Cut handle times by eliminating unnecessary transfers

Empower

Cobrowse →

Visually guide customers over phone or chat

SmartCompose →

Speed up interactions with an AI copilot for your agents

Analyze

Insights →

Uncover and address what’s slowing down your agents

Keep your existing CX stack. See results in hours instead of weeks.

Unlike other solutions which need weeks of training and proactive maintenance, Cohere's AI platform starts working immediately without manual labelling and learns from interactions over time. Cohere integrates directly with your current CX stack, and agents work out of the help desk they're already familiar with. Start proving ROI in a matter of hours, without changing what's already working with your support process.