Uncover what’s slowing down your agents

Gain actionable insights for driving down ticket volumes and accelerating resolutions with our free report. Identify the most common questions facing your support team, hotspots for long waiting times and ticket backlogs, as well as suggestions to automate repetitive and time consuming tasks.

Trusted by hundreds of customer-obsessed teams
Identify top questions and automation opportunities
Identify common questions that customers tend to ask, and drive self-serve outcomes with automation recommendations for the biggest areas of opportunity.
Unlock continuous improvements with smart reporting
See everything in a single, complete dashboard. Monitor all your core metrics in one place and get the full story behind support inquiries. Use Cohere’s powerful and flexible AI-powered insights to get to the heart of what's holding your customer service back — and how to fix them for good.

"Cohere is the enabler for us to deliver amazing support. That’s vital for our ability to scale CX as a differentiator."

Adam Rabinowitz – Head of CX at Flock Safety
Read customer perspective →
Increase in self-served tickets
Reduction in cost per interaction
Increase in agent productivity

Looking to unlock the full potential of your support team?

Book a demo with us, and see how Cohere Insights can provide actionable insights for driving down ticket volumes and accelerating resolutions.
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