Visually guide customers over phone or live chatCohere lets you see, draw on, and cobrowse your customer’s screen without them needing to lift a finger.
It takes just one click – no more downloads, meeting links, or frustration.
It takes just one click – no more downloads, meeting links, or frustration.
Get a demo
Trusted by the world's most ambitious CX teams
Show customers by drawing on their screen – or sharing yoursHighlight where to click by drawing on the customer’s screen
Provide visibility into enrollment workflows by allowing agents to share their screen with the customer
Take control with the customer’s permissionScroll, click, and type on behalf of the customer – as if you were sitting right next to them
Navigate workflows on external sites by requesting a full screenshare
Review and replay session recordingsOptionally record and replay past sessions
Help agents learn by reviewing previous resolutions
Mask out sensitive data so it’s never sent or saved
Help your agents save time and decrease abandonment
Resolve customer issues 41% fasterNo more asking for bug descriptions and screenshots. Cohere lets you see your customer’s screen live, or even take over their screen to guide the way – decreasing handle times and increasing CSAT/NPS.
Cohere helps us support individuals who may not have a strong sense of how to work with software by letting us guide, teach and troubleshoot at the same time.Saydie Blanchet, Operations Manager
Boost first-contact resolutions by 47% Are you speaking with a prospect, and don’t want them to lose interest? Cohere gives reps and agents instant connectivity and 2-way screen sharing, creating more opportunities to drive satisfaction and win more deals.
After we implemented Cohere, issues that previously took days to resolve with back-and-forth email communication can now be rectified in a few moments.Nick Head, Customer Success Lead
Control agent access to customer dataEnsure that agents have access to sensitive customer data only when they need it – with the customer's explicit consent. Improve compliance and reduce risk compared to admin panels and full account access.
Cohere’s data protection features give me confidence, because I know my team isn’t inadvertently accessing information they shouldn’t.Natalie Mercuri, Head of Ops
Companies that crush customer engagement with Cohere
Cohere is dead simple and lightning fast. It helps us cut through a lot of wasted time with setting up a traditional screenshare, and makes our customers more comfortable and confident, knowing that we’re right there with cutting-edge support if needed. And the team provides friendly support, quick and helpful service — always.
Paul Moore
Product Support, Follow Up Boss
PSA: everyone absolutely needs to use Cohere — it’s helped us convert leads into customers who spend $1000s with us every year. Without a tool like this we were losing customers, we would sometimes spend up to 30-60 minutes to solve issues for users who weren’t tech-savvy. The instant that we got Cohere, everything changed — now the customers just call us on the phone, we ask them to grant permission and help them submit their projects in less than five minutes.
There’s no better way to boost your success op than Cohere. Trust me and install it — you can thank me later.
Alex Tilici
Founder, VS24
Cohere has been game-changing for us. The platform has saved countless hours of walking clients through sharing their screen and undeniably reduced the learning curve for customers trying our product for the first time. When we first send a control request, customers are often surprised by the feature and how easy it makes the product support experience. One client mentioned to me, "that's amazing, you guys should sell that system". Cohere has saved us a tremendous amount of time and solidified our brand as a forward-thinking, support-focused technology company.
Nick Head
Account Manager, Cuboh
I love Cohere and can’t imagine onboarding or supporting customers without it. Previously, our onboarding would require painfully setting up a screenshare with operators who have a difficult time using Zoom. Cohere made it as simple as calling them on the phone, and viewing their screen on Cohere — no frustration required. It’s totally changed customer support as well, since we skip the back-and-forth Loom videos and just jump straight into a Cohere screen share to solve the issue, which our customers love. Absolutely recommend this tool to everybody.
Amir Ghorbani
CEO, Swoop
Cohere is a fantastic time saver that has helped us onboard customers much more quickly and seamlessly than before. Customers have told us that they love our ability to accurately guide them through their questions rather than having to struggle through which screens they’re on or which buttons to click.
Ben Gobar
Head of Servicing, Cherry
Cohere allows us to help our customers directly, and is instrumental to our workflow by giving us the ability to see in real-time how users engage with BlueReceipt. Our customers have expressed that they love having the ability to simply call us and automatically get their problems solved. I’m excited to see the progression in the product!
George Klein
CEO, BlueReceipt
Cohere is an indispensable part of how we interact with our customers. We use it in every onboarding and support call; it’s a night and day improvement vs. zoom screenshare.
The team is also great — they are super responsive to feedback and product questions.
Ben Stein
Co-founder, Keeper
Cohere is dead simple and lightning fast. It helps us cut through a lot of wasted time with setting up a traditional screenshare, and makes our customers more comfortable and confident, knowing that we’re right there with cutting-edge support if needed. And the team provides friendly support, quick and helpful service — always.
Paul Moore
Product Support, Follow Up Boss
PSA: everyone absolutely needs to use Cohere — it’s helped us convert leads into customers who spend $1000s with us every year. Without a tool like this we were losing customers, we would sometimes spend up to 30-60 minutes to solve issues for users who weren’t tech-savvy. The instant that we got Cohere, everything changed — now the customers just call us on the phone, we ask them to grant permission and help them submit their projects in less than five minutes.
There’s no better way to boost your success op than Cohere. Trust me and install it — you can thank me later.
Alex Tilici
Founder, VS24
Cohere has been game-changing for us. The platform has saved countless hours of walking clients through sharing their screen and undeniably reduced the learning curve for customers trying our product for the first time. When we first send a control request, customers are often surprised by the feature and how easy it makes the product support experience. One client mentioned to me, "that's amazing, you guys should sell that system". Cohere has saved us a tremendous amount of time and solidified our brand as a forward-thinking, support-focused technology company.
Nick Head
Account Manager, Cuboh
I love Cohere and can’t imagine onboarding or supporting customers without it. Previously, our onboarding would require painfully setting up a screenshare with operators who have a difficult time using Zoom. Cohere made it as simple as calling them on the phone, and viewing their screen on Cohere — no frustration required. It’s totally changed customer support as well, since we skip the back-and-forth Loom videos and just jump straight into a Cohere screen share to solve the issue, which our customers love. Absolutely recommend this tool to everybody.
Amir Ghorbani
CEO, Swoop
Cohere is a fantastic time saver that has helped us onboard customers much more quickly and seamlessly than before. Customers have told us that they love our ability to accurately guide them through their questions rather than having to struggle through which screens they’re on or which buttons to click.
Ben Gobar
Head of Servicing, Cherry
Cohere allows us to help our customers directly, and is instrumental to our workflow by giving us the ability to see in real-time how users engage with BlueReceipt. Our customers have expressed that they love having the ability to simply call us and automatically get their problems solved. I’m excited to see the progression in the product!
George Klein
CEO, BlueReceipt
Cohere is an indispensable part of how we interact with our customers. We use it in every onboarding and support call; it’s a night and day improvement vs. zoom screenshare.
The team is also great — they are super responsive to feedback and product questions.
Ben Stein
Co-founder, Keeper
Cohere is dead simple and lightning fast. It helps us cut through a lot of wasted time with setting up a traditional screenshare, and makes our customers more comfortable and confident, knowing that we’re right there with cutting-edge support if needed. And the team provides friendly support, quick and helpful service — always.
Paul Moore
Product Support, Follow Up Boss
PSA: everyone absolutely needs to use Cohere — it’s helped us convert leads into customers who spend $1000s with us every year. Without a tool like this we were losing customers, we would sometimes spend up to 30-60 minutes to solve issues for users who weren’t tech-savvy. The instant that we got Cohere, everything changed — now the customers just call us on the phone, we ask them to grant permission and help them submit their projects in less than five minutes.
There’s no better way to boost your success op than Cohere. Trust me and install it — you can thank me later.
Alex Tilici
Founder, VS24
Cohere has been game-changing for us. The platform has saved countless hours of walking clients through sharing their screen and undeniably reduced the learning curve for customers trying our product for the first time. When we first send a control request, customers are often surprised by the feature and how easy it makes the product support experience. One client mentioned to me, "that's amazing, you guys should sell that system". Cohere has saved us a tremendous amount of time and solidified our brand as a forward-thinking, support-focused technology company.
Nick Head
Account Manager, Cuboh
I love Cohere and can’t imagine onboarding or supporting customers without it. Previously, our onboarding would require painfully setting up a screenshare with operators who have a difficult time using Zoom. Cohere made it as simple as calling them on the phone, and viewing their screen on Cohere — no frustration required. It’s totally changed customer support as well, since we skip the back-and-forth Loom videos and just jump straight into a Cohere screen share to solve the issue, which our customers love. Absolutely recommend this tool to everybody.
Amir Ghorbani
CEO, Swoop
Cohere is a fantastic time saver that has helped us onboard customers much more quickly and seamlessly than before. Customers have told us that they love our ability to accurately guide them through their questions rather than having to struggle through which screens they’re on or which buttons to click.
Ben Gobar
Head of Servicing, Cherry
Cohere allows us to help our customers directly, and is instrumental to our workflow by giving us the ability to see in real-time how users engage with BlueReceipt. Our customers have expressed that they love having the ability to simply call us and automatically get their problems solved. I’m excited to see the progression in the product!
George Klein
CEO, BlueReceipt
Cohere is an indispensable part of how we interact with our customers. We use it in every onboarding and support call; it’s a night and day improvement vs. zoom screenshare.
The team is also great — they are super responsive to feedback and product questions.
Ben Stein
Co-founder, Keeper
Tools to satisfy even the most demanding customers
Draw
The security your CTO demandsWe take privacy (and your customers’ privacy) seriously.
That’s why Cohere was built from the ground up to secure your most sensitive data.
See what you need to see, and nothing else
Configurable permissions and logging
Compliant with global data protection and security frameworks
That’s why Cohere was built from the ground up to secure your most sensitive data.
See what you need to see, and nothing elseControl what agents can see with complete granularity
Passwords and certain sensitive fields are automatically hidden
Any element can be blocked by adding a single attribute
Configurable permissions and loggingCohere only shares the webpage by default – excluding personal notifications or other applications
Users can revoke viewing permissions at any point
Full audit log visibility into agent actions
Compliant with global data protection and security frameworksSOC 2 Type II
General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Health Insurance Portability and Accountability Act (HIPAA)
Integrates with your existing tools
Cohere integrates seamlessly with your existing tools, so you can engage with customers and get a comprehensive view of their digital experience from anywhere.
Works with everything
Cohere works on all of your users' devices and with the latest web technologies, regardless of language or framework.
React
Iframe
Canvas
Styled Components
Safari
CSSOM
Firefox
Emotion
Vue
Chrome
Shadow DOM
Edge
AngularReady to get started?
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Set up Cohere
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