Double agent productivity with smart AI suggestions
Cohere Assist is your intelligent sidekick for smarter customer service. Empower your team and delight customers 3x faster by accelerating time-to-reply with AI.
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Trusted by the world's most ambitious CX teams
Make every agent your best agent
Give every agent what they need to be a top performer.
Cohere Assist uses AI to learn the way your team responds to customer inquiries, and then drafts ready-to-send replies that match your brand’s style and tone.
Train AI from your existing tickets
Instantly leverage your own ticket data to quickly generate personalized, ready-to-send responses.
Cohere constantly learns from your latest tickets, so suggestions are always accurate and up-to-date.
Cohere’s ability to answer customers' inquiries saves my team 10+ hours a week. The fact that it requires little to no overhead to maintain makes it an absolute no-brainer.
Senior Customer Ops Manager
How it works
Connect your service desk
Connect your service desk to Cohere, and our AI will start learning from your past tickets as well as your team’s style and tone.
Start responding to tickets
As customer tickets come in, Cohere Assist will see how agents have responded to previous inquiries and draft suggested replies with one click.
Use AI to draft replies
You’ll get consistent, accurate replies to customer inquiries in just one click. And with Cohere Assist, you can be sure that your agents are responding with the correct answers quickly.
Use AI to automatically draft and reply to tickets. Add Cohere Assist to Chrome today.
Helping teams of all sizes deliver smarter service
We work with leading support orgs to achieve industry-leading outcomes across a variety of use cases, from consumer software to complex B2B products.