When it comes to customer support, self-service is key. That's why Ramp decided to implement Cohere, an AI-powered platform that provides industry-leading self-serve rates.
In just a fraction of the time it would have taken to get the incumbent platform implemented, Cohere had Ramp up and self-serving over 60% of its support requests.
As Ramp continues to grow, Cohere's algorithm will continue to learn and optimize, eliminating the need to continually build new decision tree workflows or train new types of queries. This allows Ramp to refocus its support resources on the customers that need it the most, providing an even better customer experience.
Cohere's support is outstanding because they take the time to understand their customers' goals and help them achieve them. When we integrated their platform, they built our team custom tools to make sure we could quickly leverage our efforts from the past, rather than starting from scratch again.
Our growth would not have been possible without their proactivity in meeting and exceeding our agreed-upon SOW for service. We are truly grateful for their partnership in helping us offer first-class support.
The benefits of self-service are clear. Customers get the answers they need faster and with less friction, while companies can reduce support costs and increase customer satisfaction. With Cohere, Ramp is leading the way in self-service customer support.