Cohere Replay | Qualitative data on users for product understanding

Cohere is dead simple and lightning fast. It helps us cut through a lot of wasted time with setting up a traditional screenshare, and makes our customers more comfortable and confident, knowing that we’re right there with cutting-edge support if needed. And the team provides friendly support, quick and helpful service — always.

Paul Moore

Product Support, Follow Up Boss

PSA: everyone absolutely needs to use Cohere — it’s helped us convert leads into customers who spend $1000s with us every year. Without a tool like this we were losing customers, we would sometimes spend up to 30-60 minutes to solve issues for users who weren’t tech-savvy. The instant that we got Cohere, everything changed — now the customers just call us on the phone, we ask them to grant permission and help them submit their projects in less than five minutes. There’s no better way to boost your success op than Cohere. Trust me and install it — you can thank me later.

Alex Tilici

Founder, VS24

Cohere has been game-changing for us. The platform has saved countless hours of walking clients through sharing their screen and undeniably reduced the learning curve for customers trying our product for the first time. When we first send a control request, customers are often surprised by the feature and how easy it makes the product support experience. One client mentioned to me, "that's amazing, you guys should sell that system". Cohere has saved us a tremendous amount of time and solidified our brand as a forward-thinking, support-focused technology company.

Nick Head

Account Manager, Cuboh

I love Cohere and can’t imagine onboarding or supporting customers without it. Previously, our onboarding would require painfully setting up a screenshare with operators who have a difficult time using Zoom. Cohere made it as simple as calling them on the phone, and viewing their screen on Cohere — no frustration required. It’s totally changed customer support as well, since we skip the back-and-forth Loom videos and just jump straight into a Cohere screen share to solve the issue, which our customers love. Absolutely recommend this tool to everybody.

Amir Ghorbani

CEO, Swoop

Cohere is a fantastic time saver that has helped us onboard customers much more quickly and seamlessly than before. Customers have told us that they love our ability to accurately guide them through their questions rather than having to struggle through which screens they’re on or which buttons to click.

Ben Gobar

Head of Servicing, Cherry

Cohere allows us to help our customers directly, and is instrumental to our workflow by giving us the ability to see in real-time how users engage with BlueReceipt. Our customers have expressed that they love having the ability to simply call us and automatically get their problems solved. I’m excited to see the progression in the product!

George Klein

CEO, BlueReceipt

Cohere is an indispensable part of how we interact with our customers. We use it in every onboarding and support call; it’s a night and day improvement vs. zoom screenshare. The team is also great — they are super responsive to feedback and product questions.

Ben Stein

Co-founder, Keeper

Cohere is dead simple and lightning fast. It helps us cut through a lot of wasted time with setting up a traditional screenshare, and makes our customers more comfortable and confident, knowing that we’re right there with cutting-edge support if needed. And the team provides friendly support, quick and helpful service — always.

Paul Moore

Product Support, Follow Up Boss

PSA: everyone absolutely needs to use Cohere — it’s helped us convert leads into customers who spend $1000s with us every year. Without a tool like this we were losing customers, we would sometimes spend up to 30-60 minutes to solve issues for users who weren’t tech-savvy. The instant that we got Cohere, everything changed — now the customers just call us on the phone, we ask them to grant permission and help them submit their projects in less than five minutes. There’s no better way to boost your success op than Cohere. Trust me and install it — you can thank me later.

Alex Tilici

Founder, VS24

Cohere has been game-changing for us. The platform has saved countless hours of walking clients through sharing their screen and undeniably reduced the learning curve for customers trying our product for the first time. When we first send a control request, customers are often surprised by the feature and how easy it makes the product support experience. One client mentioned to me, "that's amazing, you guys should sell that system". Cohere has saved us a tremendous amount of time and solidified our brand as a forward-thinking, support-focused technology company.

Nick Head

Account Manager, Cuboh

I love Cohere and can’t imagine onboarding or supporting customers without it. Previously, our onboarding would require painfully setting up a screenshare with operators who have a difficult time using Zoom. Cohere made it as simple as calling them on the phone, and viewing their screen on Cohere — no frustration required. It’s totally changed customer support as well, since we skip the back-and-forth Loom videos and just jump straight into a Cohere screen share to solve the issue, which our customers love. Absolutely recommend this tool to everybody.

Amir Ghorbani

CEO, Swoop

Cohere is a fantastic time saver that has helped us onboard customers much more quickly and seamlessly than before. Customers have told us that they love our ability to accurately guide them through their questions rather than having to struggle through which screens they’re on or which buttons to click.

Ben Gobar

Head of Servicing, Cherry

Cohere allows us to help our customers directly, and is instrumental to our workflow by giving us the ability to see in real-time how users engage with BlueReceipt. Our customers have expressed that they love having the ability to simply call us and automatically get their problems solved. I’m excited to see the progression in the product!

George Klein

CEO, BlueReceipt

Cohere is an indispensable part of how we interact with our customers. We use it in every onboarding and support call; it’s a night and day improvement vs. zoom screenshare. The team is also great — they are super responsive to feedback and product questions.

Ben Stein

Co-founder, Keeper

Cohere is dead simple and lightning fast. It helps us cut through a lot of wasted time with setting up a traditional screenshare, and makes our customers more comfortable and confident, knowing that we’re right there with cutting-edge support if needed. And the team provides friendly support, quick and helpful service — always.

Paul Moore

Product Support, Follow Up Boss

PSA: everyone absolutely needs to use Cohere — it’s helped us convert leads into customers who spend $1000s with us every year. Without a tool like this we were losing customers, we would sometimes spend up to 30-60 minutes to solve issues for users who weren’t tech-savvy. The instant that we got Cohere, everything changed — now the customers just call us on the phone, we ask them to grant permission and help them submit their projects in less than five minutes. There’s no better way to boost your success op than Cohere. Trust me and install it — you can thank me later.

Alex Tilici

Founder, VS24

Cohere has been game-changing for us. The platform has saved countless hours of walking clients through sharing their screen and undeniably reduced the learning curve for customers trying our product for the first time. When we first send a control request, customers are often surprised by the feature and how easy it makes the product support experience. One client mentioned to me, "that's amazing, you guys should sell that system". Cohere has saved us a tremendous amount of time and solidified our brand as a forward-thinking, support-focused technology company.

Nick Head

Account Manager, Cuboh

I love Cohere and can’t imagine onboarding or supporting customers without it. Previously, our onboarding would require painfully setting up a screenshare with operators who have a difficult time using Zoom. Cohere made it as simple as calling them on the phone, and viewing their screen on Cohere — no frustration required. It’s totally changed customer support as well, since we skip the back-and-forth Loom videos and just jump straight into a Cohere screen share to solve the issue, which our customers love. Absolutely recommend this tool to everybody.

Amir Ghorbani

CEO, Swoop

Cohere is a fantastic time saver that has helped us onboard customers much more quickly and seamlessly than before. Customers have told us that they love our ability to accurately guide them through their questions rather than having to struggle through which screens they’re on or which buttons to click.

Ben Gobar

Head of Servicing, Cherry

Cohere allows us to help our customers directly, and is instrumental to our workflow by giving us the ability to see in real-time how users engage with BlueReceipt. Our customers have expressed that they love having the ability to simply call us and automatically get their problems solved. I’m excited to see the progression in the product!

George Klein

CEO, BlueReceipt

Cohere is an indispensable part of how we interact with our customers. We use it in every onboarding and support call; it’s a night and day improvement vs. zoom screenshare. The team is also great — they are super responsive to feedback and product questions.

Ben Stein

Co-founder, Keeper