Cohere dramatically reduced the time required for onboarding and supporting customers, saving each member of Cuboh's 7-person onboarding team up to 4 hours a week.
“We were each spending 4 hours a week getting folks set up on Google Meet and going back-and-forth over a call. This might seem straightforward to you and me, but it adds up quickly and ends up taking a lot of time.”— Sadie Perkins, Onboarding Specialist, Cuboh
Cuboh finished implementing Cohere into their site in just a few minutes, and was able to start collaboratively onboarding their customers immediately. As a result, Cuboh's existing team can continue offering personalized onboardings at scale.
Most importantly, Sadie and her team are able to structure their onboardings more effectively. As a result, their customers have a better understanding of the platform – reducing churn and ultimately leading to greater customer satisfaction.
“We were able to structure our onboardings to be more effective. There are parts where I can just take over and set up things for the customer, while I want them to be clicking around on other screens so they can get used to interacting with our software. Cohere lets us do both.”— Sadie Perkins, Onboarding Specialist, Cuboh
Cuboh’s customer obsession extends beyond the onboarding process. Using Cohere, their account management team can efficiently offer world-class customer support by instantly getting context on issues, dramatically cutting down on handle times and improving retention.
“By implementing Cohere, we’ve been able to further demonstrate to customers that we are a support-focused company that values efficiency and ease of use. Issues that would take days to resolve with back-and-forth email communication can now be rectified in a few moments, which in turn improves our customer retention.”— Nick Head, Account Manager, Cuboh